Problem Cause Solution
Cannot automatically
launch Internet programs.
You must log on to the
ISP before some
programs will start.
Log on to the ISP and launch the desired
program.
Internet takes too long to
download websites.
Modem is not set up
properly.
Verify that the correct modem speed and COM
port are selected.
1. Select Start>Control Panel.
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area, click Device
Manager.
5. Double-click Ports (COM & LPT).
6. Right-click the COM port your modem
uses, then click Properties.
7. Under Device status, verify that the modem
is working properly.
8. Under Device usage, verify the modem is
enabled.
9. If there are further problems, click
Troubleshoot and follow the on-screen
instructions.
Table 6-17 Internet access problems (continued)
ENWW Troubleshooting scenarios and solutions 159
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