Table 7-44 Issues, possible causes, and fixes (continued)
Items Procedures
Troubleshooting steps
1. Remove any device connected to the audio jack to enable the internal speaker.
2. Close all open programs.
3. Adjust volume by pressing fn + f6 or f7. Be sure that volume button light is not
amber (mute).
- or -
Adjust Windows volume control by selecting the speaker icon on the Windows
taskbar. Be sure that the sound is not muted.
4. Verify that the sound card is detected in Windows Device Manager.
5. Reinstall the latest audio driver.
6. Test audio device using the HP PC Hardware Diagnostics (UEFI) tool (f2 >
Component Tests > Audio).
7. Test with a verified working operating system. If issue is resolved, restore full
operating system.
8. Test with verified working external speakers or headset.
9. Reseat internal speaker connections.
10. Test with verified working internal speakers.
11. Replace internal speakers.
No sound from headphones
1. Adjust volume by pressing fn + f6 or f7. Be sure that volume button light is not
amber (mute). Or adjust Windows volume control by selecting the speaker icon on
the Windows taskbar. Be sure that the sound it not muted.
2. Check headphone cable connection.
3. Test with a verified working audio board.
4. Replace audio board and verify the change.
No sound from external speakers 1. Verify that external speakers are turned on.
2. Disconnect headphones from headphone jack.
3. Adjust volume by pressing fn + f6 or f7. Be sure that volume button light is not
amber (mute).
- or -
Adjust Windows volume control by selecting the speaker icon on the Windows
taskbar. Be sure that the sound is not muted.
4. Check for possible interference devices nearby that might affect the audio (cell
phone or portable communications handset).
Thunderbolt (TB)
Use this information to troubleshoot Thunderbolt issues.
144
Chapter 7 Troubleshooting guide
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