● Diagnose the hard drive using BIOS, Diagnostics built in the shipping image, or an external USB
(https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics).
● HP recommends the drive quick test to quickly (less than 10 minutes) identify the malfunctioning
drive. If the issue still exists, run Extensive Test (more than 2 hours, or loop mode, which runs until
an error occurs).
● If any test fails, record failure code and contact support for instructions about how to order a
replacement hard drive.
● If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive
under warranty that does not fail the HP Hard Drive Self-Test.
● If there is no physical problem with the hard drive (or memory), then try reinstalling the Windows
operating system to troubleshoot the problem.
Hard drive or solid-state drive not recognized
Use this information to troubleshoot storage device issues.
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Chapter 7 Troubleshooting guide
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