Removal and replacement procedures for
Customer Self-Repair parts
5
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not
supported by the Customer Self-Repair program can void your warranty. Check your warranty to
determine whether Customer Self-Repair is supported in your location.
Component replacement procedures
To remove and replace computer components, use these procedures.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your
country or region, and then follow the on-screen instructions.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
To remove and replace computer components, use these procedures:
See Removal and replacement procedures preliminary requirements on page 32 for initial safety
procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Service cover
To remove the service cover, use this procedure and illustration.
Table 5-1
Service cover descriptions and part numbers
Description Spare part number
For use on models with WWAN capability N50686-001
For use on models not with WWAN capability N50685-001
Before removing the service cover, prepare the computer for disassembly (see Preparation for
disassembly on page 41).
Removal and replacement procedures for Customer Self-Repair parts
41
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