4. Click Submit.
ResultsResults
When Intelligent Provisioning is run for the first time on a server, this is the first screen that is displayed within Intelligent Provisioning. For
more information about the fields on this screen, see Using the First Time Setup wizard .
Downloading Active Health System dataDownloading Active Health System data
About this taskAbout this task
HPE Support uses the Active Health System (AHS) log file for problem resolution.
Use the Active Health System LogActive Health System Log screen to download AHS telemetry data from the server onto a USB key in the form of an AHS log file
case number or a default string with an .ahs extension. Use this screen to select the duration for which data needs to be extracted and
the USB key as destination media. You can select a specific start and end date to limit the duration of data extraction.
If connected through iLO, locally connected USB keys shared through virtual devices and network sharing can also be used for saving AHS
log information.
The high level steps for submitting a case are:
ProcedureProcedure
1. Download an AHS Log from the server experiencing a support issue. See Downloading an Active Health System log.
2. Upload the AHS Log to the Active Health System Viewer at . See Uploading an AHS log to AHSV.
3. Review the Fault Detection Analytics for any self-repair actions/recommendations. See the AHSV User Guide for more information.
4. Create a support case using the AHSV Navigation menu. See the AHSV User Guide for more information.
SubtopicsSubtopics
Downloading an Active Health System logDownloading an Active Health System log
Uploading an AHS log to AHSVUploading an AHS log to AHSV
Downloading an Active Health System logDownloading an Active Health System log
ProcedureProcedure
1. Insert a USB key into the server.
2. To go directly to Intelligent Provisioning, press F10 during the boot.
3. On the Intelligent Provisioning home screen, click Perform MaintenancePerform Maintenance.
4. From the maintenance options, select Active Health System LogActive Health System Log from the maintenance options.
The Active Health System Log screen appears.
5. Enter a start date and an end date, and then click Download logs.
6. Select the USB key from the Removable Device to Save Log toRemovable Device to Save Log to list.
7. Define the period for which to retrieve data by selecting the FromFrom and ToTo dates. Hewlett Packard Enterprise recommends retrieving
seven days of data, which creates a 10 MB to 15 MB file.
8. Click Download LogsDownload Logs to save the data to the USB key.
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