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Huawei SmartAX MA5612 - Page 7

Huawei SmartAX MA5612
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4.3.3 Busy Tone After Offhook........................................................................................................................84
4.3.4 Continuous Dial Tone During Dialing....................................................................................................88
4.3.5 Called Party's Phone Does Not Ring.......................................................................................................90
4.3.6 One-Way Audio or No Audio During Communication..........................................................................93
4.3.7 Noise in Communication.........................................................................................................................95
4.3.8 Discontinuous Communication...............................................................................................................99
4.3.9 Low Communication Voice...................................................................................................................100
4.4 Troubleshooting Fax and Modem Services ...................................................................................................103
4.4.1 Fax Service Failures..............................................................................................................................103
4.4.2 Modem Service Failures........................................................................................................................106
4.5 H.248-Based ISDN PRA Service Troubleshooting........................................................................................109
4.6 SIP-Based ISDN PRA Service Fault Troubleshooting...................................................................................110
5 Troubleshooting Services Transmitted Through a GPON Port.......................................112
5.1 Troubleshooting LAN Internet Service..........................................................................................................113
5.1.1 Troubleshooting the Failure to Access the Internet...............................................................................113
5.1.2 Troubleshooting the Failure to Obtain an IP Address by PPPoE Dialup..............................................115
5.1.3 Troubleshooting the Failure to Obtain an IP Address in DHCP Mode.................................................123
5.1.4 Troubleshooting Low Internet Access Rate..........................................................................................129
5.1.5 Troubleshooting Frequent Interruptions in Internet Service.................................................................133
5.2 Troubleshooting Multicast Service.................................................................................................................135
5.2.1 Failure to Go Online of a Multicast User..............................................................................................136
5.2.2 Blank Screen After Ordering a Program...............................................................................................144
5.2.3 Pixelation in a Multicast Program.........................................................................................................161
5.3 Troubleshooting VoIP PSTN Service.............................................................................................................167
5.3.1 No Power Feed After Offhook..............................................................................................................167
5.3.2 No Tone After Offhook.........................................................................................................................170
5.3.3 Busy Tone After Offhook......................................................................................................................173
5.3.4 Continuous Dial Tone During Dialing..................................................................................................177
5.3.5 Called Party's Phone Does Not Ring.....................................................................................................179
5.3.6 One-Way Audio or No Audio During Communication........................................................................182
5.3.7 Noise in Communication.......................................................................................................................184
5.3.8 Discontinuous Communication.............................................................................................................188
5.3.9 Low Communication Voice...................................................................................................................189
5.4 Troubleshooting Fax and Modem Services....................................................................................................192
5.4.1 Fax Service Failures..............................................................................................................................193
5.4.2 Modem Service Failures........................................................................................................................196
6 System Fault Handling.............................................................................................................199
6.1 Abnormal ONU Status in GPON Upstream Transmission............................................................................200
6.1.1 GPON ONU Registration Failure..........................................................................................................200
6.1.2 Failure to Auto Discover a GPON ONU...............................................................................................216
6.1.3 GPON ONU Frequently Goes Online and Offline................................................................................224
6.2 NMS Fails to Manage a Device......................................................................................................................229
SmartAX MA5612 Multi-service Access Module
Maintenance Guide Contents
Issue 01 (2012-07-25) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
vi

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