Smart DC Controller Troubleshooting
6-22 SlideSmart DC Installation and Reference Manual Revision D
ERROR 4
MASTER-SLAVE COM
The Smart DC Controller has
detected a communication error
between master and slave in a dual
gate installation.
Several possible causes:
- Master/Slave communication cable has not been installed
correctly. See
Master and Slave Wiring Connections
.
- Master/Slave not configured properly through the
Installer Menu.
- Operator not properly earth grounded.
- Master/Slave communication cable installed in same
conduit as high-voltage AC power.
- One operator does not have power applied to it.
- One operator may have a different software version.
1. Correct communication cable.
2. Verify that each operator is configured
properly through the Installer Menu. One
operator must be set as Master and the other
as Slave using the Installer Menu.
3. Install ground rod per NEC/NFPA standard.
4. Install separate conduit for communication
cables.
5. Ensure AC power is present at both operators
and all power switches are ON.
6. Check the software version currently loaded
in the operator by pressing RESET. Make
sure both operators are running the same
software version.
ERROR 5
No display
The display provides no indication
of this error, but it can appear in the
START log and means that the
Smart DC Controller has detected a
serious internal error.
Internal software/hardware error. Report any instance of
this error to HySecurity Technical Support.
1. Turn both switches off to reset software.
2. Update to latest software version using START.
3. Replace Smart DC Controller.
ERROR 6
STC-VFD COMM ERR
Not used in SlideSmart. N/A
N/A
ERROR 7
MENU CHECKSUM
Software issue exists that may require
factory reset.
Corrupt software or data.
Call HySecurity Technical Support for assistance.
ERROR 8
RPM SENSOR
RPM sensor disconnected. Motor Encoder or wires are damaged or unplugged.
Check wiring from the motor to the Smart DC
Controller board.
ERROR 9
BATTERY DISCONNE
The Smart DC Controller detected
there is no battery connected.
The batteries are disconnected, or a wiring fault exists.
SlideSmart operators ship with a wire disconnected to
prevent battery drain.
1. Ensure the red wire in the upper left corner
of the control box is connected to the switch.
2. Correct any issues with battery wiring.
3. Check the 35 amp fuse on the circuit board.
ERROR 10
SLOWDOWN SWITCH
Not used in SlideSmart. N/A
N/A
Table 6-1. Smart DC Controller - Troubleshooting
Display Description
Possible Causes Solutions
Condition Alert, Error or Fault
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