IBM System x3250 Problem Determination And Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
602 Invalid diskette boot record
1. Replace the diskette.
2. Reseat the diskette drive cables.
3. Replace the diskette drive.
604 Internal diskette drive error
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the diskette drive signal cables.
3. Replace the diskette drive.
962 Parallel port configuration error
1. Run the Configuration/Setup Utility program and
make sure that the parallel port setting is correct.
2. (Trained service technician only) Replace the
system board.
1162 Serial port error
1. Run the Configuration/Setup Utility program and
make sure that the serial port settings are correct.
2. (Trained service technician only) Replace the
system board.
178x Fixed disk error.
Note: x is the drive that has the error
1. Run the hard disk drive diagnostic tests on drive
x (see “Running the diagnostic programs” in the
Problem Determination and Service Guide on the
IBM System x Documentation CD).
2. Reseat the following components, depending on
the server model:
v Hot-swap models: Hard disk drive
v Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
3.
Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive x
b. Hard disk drive backplane
c. (Trained service technician only) System
board
v
Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
c. (Trained service technician only) System
board
18 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide

IBM System x3250 Specifications

General

Processor Sockets	1
Memory Slots	4
Processor	Intel Core 2 Duo
Storage	SATA
Maximum Internal Storage	Up to 4TB
Hard Drive Interface	SATA
RAID Support	RAID 0, 1
Network	Gigabit Ethernet
Operating System Support	Windows Server, Linux