IBM System x3250

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
00019701 Processor failed BIST.
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
01298001 No update data for processor.
1. Update the BIOS code again.
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
01298101 Bad update data for processor.
1. Update the BIOS code again.
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
I9990301 Hard disk drive boot sector error.
1. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive
b. SAS/SATA controller
v
Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
2.
Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive backplane
c. SAS/SATA controller
d. (Trained service technician only) System
board
v
Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
c. (Trained service technician only) System
board
Chapter 2. Diagnostics 21