v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A hard disk drive does not contain a valid
boot sector.
1. Make sure that a startable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. Hard disk drive
b. Hard disk drive backplane cable or back plate
cables
4.
Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Hot-swap models) Hard disk drive cable
b. Hard disk drive
c. Hard disk drive backplane or back plate
d. (Trained service technician only) System
board
5962 IDE DVD drive configuration error.
1. Run the Configuration/Setup Utility program and
load the default settings (see “Using the
Configuration/Setup Utility program” on page
108).
2. Reseat the following components:
a. DVD drive cable
b. DVD drive
c. (Trained service technician only) System
board
3.
Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
8603 Pointing-device error.
1. Reseat the pointing device.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) System
board
00012000 Processor machine check error.
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
20 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide
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