v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
301-xxx-000 Failed keyboard test.
Note: After installing a USB keyboard, you
might have to use the Configuration/Setup
Utility program to enable keyboardless
operation and prevent the POST error
message 301 from being displayed during
startup.
1. Reseat the keyboard cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
302-xxx-xxx Failed mouse test.
1. Reseat the mouse cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Mouse
b. (Trained service technician only) System
board
305-xxx-xxx Failed video monitor test.
1. Reseat the monitor cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Monitor
b. (Trained service technician only) System
board
405-199-00n Failed. No good link! Check loopback plug
For single/dual port, n >= 0
1. Make sure that the loopback plug is a gigabit
loopback plug.
2. Make sure that the loopback plug is tight in the
slot (a green LED flashes on the port).
3. On a dual-port server, use two loopback plugs at
the same time, one in each port.
4. Replace the loopback plug.
405-xxx-000 Failed Ethernet test on Ethernet controller
1. Run the Configuration/Setup Utility program and
make sure that the Ethernet adapter is not
disabled and that the BIOS code is at the latest
level.
2. Reseat the Ethernet adapter.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Ethernet adapter
b. (Trained service technician only) System
board
Chapter 2. Diagnostics 45
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