v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-event/error log message Action
Retried alert accepted from system x; type: y,
sender’s ID: z
Information only.
Running the backup ASM main application Information only.
Secondary device event [00 x UNKNOWN-y] Information only.
Sending alert to remote system x; type: y, ID: z Information only.
Serial tamper delay triggered. Possible serial
port break-in attempt
Information only.
System board is over recommended
temperature.
1. Make sure that the fans have good airflow and are not
obstructed.
2. (Trained service technician only) Reseat the system board.
3. (Trained service technician only) Replace the system board.
System board is under recommended
temperature.
1. Make sure that the fans have good airflow and are not
obstructed.
2. (Trained service technician only) Reseat the system board.
3. (Trained service technician only) Replace the system board.
System complex powered down Information only.
System error log full Clear the current logs.
System is over recommended voltage on VRM
1.
1. (Trained service technician only) Reseat the microprocessor.
2. Replace the following components one at a time, in the order
shown, restarting the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
System is over recommended voltage for +1.5V
CPU
1. Reseat the following components:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
c. Power supply
2.
Replace the following components one at a time, in the order
shown, restarting the server each time:
a. (Trained service technician only) System board
b. (Trained service technician only) Microprocessor
System is over recommended voltage on +3.3V
1. Reseat the following components:
a. (Trained service technician only) System board
b. Power supply
2.
(Trained service technician only) Replace the system board.
System is under recommended voltage on VRM
1.
1. (Trained service technician only) Reseat the microprocessor.
2. Replace the following components one at a time, in the order
shown, restarting the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
Chapter 2. Diagnostics 51
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