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x3550 M4 Type 7914
IBM x3550 M4 Type 7914 User Manual
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The
following
illustration
shows
the
internal
routing
and
connectors
for
the
3.5-inch
hot-swap
hard
disk
drives
SAS/SA
T
A
signal,
power
and
configuration
cables
with
the
SAS/SA
T
A
adapter
installed.
Figure
98.
3.5-inch
simple-swap
backplate
assembly
cable
connection
200
IBM
System
x3550
M4
T
ype
7914:
Installation
and
Service
Guide
217
219
Table of Contents
Table of Contents
5
Default Chapter
9
Safety
9
Guidelines for Trained Service Technicians
11
Inspecting for Unsafe Conditions
11
Guidelines for Servicing Electrical Equipment
12
Safety Statements
13
Chapter 1. The IBM System X3550 M4 Server
19
The IBM Documentation CD
22
Hardware and Software Requirements
22
Using the Documentation Browser
22
Related Documentation
23
Notices and Statements in this Document
24
Server Features and Specifications
24
What Your Server Offers
29
Reliability, Availability, and Serviceability
32
IBM Systems Director
33
Server Controls, Leds, and Power
34
Front View
34
Operator Information Panel
36
Light Path Diagnostics Panel
37
Rear View
38
Server Power Features
41
Turning on the Server
41
Turning off the Server
42
Chapter 2. Installing Optional Devices
43
Instructions for IBM Business Partners
44
How to Send DSA Data to IBM
44
Server Components
44
System-Board External Connectors
46
System-Board Internal Connectors
46
System-Board Switches, Jumpers, and Buttons
47
System-Board Leds
50
System-Board Optional-Device Connectors
50
Installation Guidelines
51
System Reliability Guidelines
53
Working Inside the Server with the Power on
53
Handling Static-Sensitive Devices
54
Removing the Cover
54
Removing the Air Baffle
55
Installing Drives
56
2.5-Inch Hot-Swap Hard Disk Drive Ids
57
Drive Ids
57
2.5-Inch Simple-Swap Hard Disk Drive Ids
58
Installing Hot-Swap Hard Disk Drives
58
Installing Simple-Swap Hard Disk Drives
59
Installing an Optional DVD Drive
61
Installing an Optional DVD Drive Cable
65
Installing a Memory Module
67
DIMM Installation Sequence
70
Memory Mirrored Channel
71
Memory Rank Sparing
72
Installing a Memory Module
73
Installing an Adapter
74
Installing a Serveraid SAS/SATA Controller
78
Installing the Serveraid Adapter Memory Module
82
Installing a RAID Adapter Battery or Flash Power Module
83
Installing the Dual-Port Network Adapter
86
Installing a Power Supply
89
Installing a Hot-Swap Ac Power Supply
90
Installing a Hot-Swap DC Power Supply
93
Installing a Hot-Swap DC Power Supply
97
Installing a Hot-Swap Fan
99
Installing a USB Embedded Hypervisor Flash Device
101
Installing an Additional Microprocessor and Heat Sink
102
Thermal Grease
110
Installing a SAS/SATA 4 Pac HDD Option
111
Installing the Operator Information Panel Assembly
112
Completing the Installation
114
Replacing the Air Baffle
114
Replacing the Cover
115
Connecting the Cables
116
Updating the Server Configuration
117
Chapter 3. Configuring
119
Updating the Firmware
119
Configuring the Server
120
Using the Serverguide Setup and Installation CD
122
Serverguide Features
123
Setup and Configuration Overview
123
Installing Your Operating System Without Using Serverguide
124
Typical Operating-System Installation
124
Using the Setup Utility
124
Setup Utility Menu Choices
125
Starting the Setup Utility
125
Passwords
129
Starting the Backup Server Firmware
131
Using the Boot Manager
131
The Updatexpress System Pack Installer
132
Using the Integrated Management Module
132
Using the Remote Presence and Blue-Screen Capture Features
133
Obtaining the IMM Host Name
134
Obtaining the IP Address for the IMM
134
Logging on to the Web Interface
135
Using the Embedded Hypervisor
136
Configuring RAID Arrays
137
Configuring the Ethernet Controller
137
Enabling Features on Demand Ethernet Software
137
Enabling Features on Demand RAID Software
137
IBM Advanced Settings Utility Program
138
Updating IBM Systems Director
138
Installing a Newer Version
139
Installing Updates with Your Management Server Is Connected to the Internet
139
Installing Updates with Your Management Server Is Not Connected to the Internet
139
Updating the Universal Unique Identifier (UUID)
140
Updating the DMI/SMBIOS Data
142
Chapter 4. Troubleshooting
145
Start here
145
Diagnosing a Problem
145
Undocumented Problems
147
Service Bulletins
148
Checkout Procedure
148
About the Checkout Procedure
148
Performing the Checkout Procedure
149
Diagnostic Tools
150
Light Path Diagnostics
152
Light Path Diagnostics Leds
155
Power-Supply Leds
159
PCI Riser-Card Leds
163
System Pulse Leds
163
Event Logs
164
Viewing Event Logs through the Setup Utility
165
Viewing Event Logs Without Restarting the Server
165
Clearing the Event Logs
167
IBM Dynamic System Analysis
167
Post
167
DSA Editions
168
Running the DSA Preboot Diagnostic Programs
169
Diagnostic Text Messages
170
Viewing the Test Log Results and Transferring the DSA Collection
170
Automated Service Request (Call Home)
170
IBM Electronic Service Agent
171
Error Messages
171
Troubleshooting by Symptom
171
CD/DVD Drive Problems
172
General Problems
173
Hard Disk Drive Problems
173
Hypervisor Problems
175
Intermittent Problems
176
Keyboard, Mouse, or USB-Device Problems
176
Memory Problems
178
Microprocessor Problems
179
Monitor and Video Problems
180
Network Connection Problems
182
Optional-Device Problems
182
Power Problems
184
Serial-Device Problems
190
Serverguide Problems
191
Software Problems
192
Universal Serial Bus (USB) Port Problems
192
Video Problems
193
Solving Power Problems
193
Solving Ethernet Controller Problems
194
Solving Undetermined Problems
195
Problem Determination Tips
196
Recovering the Server Firmware (UEFI Update Failure)
197
In-Band Manual Recovery Method
198
In-Band Automated Boot Recovery Method
199
Out-Of-Band Method
200
Automated Boot Recovery (ABR)
200
Nx-Boot Failure
200
Chapter 5. Parts Listing, IBM System X3550 M4 Type 7914
201
Replaceable Server Components
201
Structural Parts
210
Power Cords
211
Chapter 6. Removing and Replacing Components
215
Returning a Device or Component
215
Internal Cable Routing and Connectors
215
Cabling SAS/SATA Serveraid Controller
216
Cabling Backplane
217
Cabling RAID Adapter Battery or Flash Power Module
220
Cabling Specpower
221
Cabling DVD Drive
222
Cabling Operator Information Panel
223
Cabling Front USB and Video Connector
224
Removing and Replacing Server Components
225
Removing and Replacing Structural Parts
225
Removing the Cover
226
Replacing the Cover
227
Removing the Air Baffle
228
Replacing the Air Baffle
229
Removing a RAID Adapter Battery or Flash Power Module
230
Replacing a RAID Adapter Battery or Flash Power Module
231
Removing a RAID Adapter Battery or Flash Power Module Holder
234
Replacing a RAID Adapter Battery or Flash Power Module Holder
235
Removing and Replacing Tier 1 Crus
236
Removing Hot-Swap Hard Disk Drives
236
Replacing Hot-Swap Hard Disk Drives
237
Removing Simple-Swap Hard Disk Drives
240
Replacing Simple-Swap Hard Disk Drives
241
Removing a DVD Drive
243
Replacing a DVD Drive
245
Removing the DVD Drive Cable
249
Replacing the DVD Drive Cable
251
Removing a Memory Module
254
Installing a Memory Module
255
Removing a PCI Riser-Card Assembly
262
Replacing a PCI Riser-Card Assembly
263
Removing the PCI Riser-Card Bracket from the Riser Card
264
Replacing the PCI Riser-Card Bracket to the Riser Card
265
Removing an Adapter
266
Replacing an Adapter
268
Removing a Serveraid SAS/SATA Controller
272
Replacing a Serveraid SAS/SATA Controller
273
Removing the Serveraid Adapter Memory Module
278
Replacing the Serveraid Adapter Memory Module
279
Removing the Dual-Port Network Adapter
280
Replacing the Dual-Port Network Adapter
281
Removing a Hot-Swap Fan
285
Replacing a Hot-Swap Fan
286
Removing a Power Supply
288
Replacing a Power Supply
294
Removing the Hot-Swap Drive Backplane
303
Replacing the Hot-Swap Drive Backplane
305
Removing the Simple-Swap Drive Backplate Assembly
308
Replacing the Simple-Swap Drive Backplate Assembly
309
Removing a USB Embedded Hypervisor Flash Device
311
Replacing a USB Embedded Hypervisor Flash Device
312
Removing the System Battery
313
Replacing the System Battery
315
Removing the Bezel
317
Replacing the Bezel
318
Removing the Front USB Connector Assembly
319
Replacing the Front USB Connector Assembly
321
Removing the Front Video Connector Assembly
323
Replacing the Front Video Connector Assembly
324
Removing the Operator Information Panel Assembly
326
Replacing the Operator Information Panel Assembly
327
Removing a Microprocessor and Heat Sink
329
Removing and Replacing Tier 2 Crus
329
Replacing a Microprocessor and Heat Sink
334
Removing the Heat-Sink Retention Module
343
Replacing the Heat-Sink Retention Module
344
Removing the System Board
345
Replacing the System Board
348
Appendix A. Integrated Management Module II (IMM2) Error Messages
353
IMM Events that Automatically Notify Support
354
816F050D-0405Ffff • 816F050D-0407Ffff
655
Alert Category: Critical - Hard Disk Drive Serviceable: no
655
Automatically Notify Support: no User Response: no Action; Information Only
656
CIM Information: Prefix: PLAT and ID: 0175 SNMP Trap ID
656
Serviceable: no
656
Severity: Info
656
Automatically Notify Support: no User Response: no Action; Information Only
658
CIM Information: Prefix: PLAT and ID: 0175 SNMP Trap ID
658
816F060D-0405Ffff • 816F060D-0407Ffff
659
Default Chapter
659
Alert Category: Critical - Hard Disk Drive Serviceable: no
659
Automatically Notify Support: no User Response: no Action; Information Only
660
CIM Information: Prefix: PLAT and ID: 0177 SNMP Trap ID
660
Serviceable: no
660
Severity: Info
660
Automatically Notify Support: no User Response: no Action; Information Only
661
CIM Information: Prefix: PLAT and ID: 0177 SNMP Trap ID
661
Appendix B. UEFI/POST Diagnostic Codes
691
Appendix C. DSA Diagnostic Test Results
711
DSA Broadcom Network Test Results
711
DSA Brocade Test Results
720
DSA Checkpoint Panel Test Results
728
DSA CPU Stress Test Results
729
DSA Emulex Adapter Test Results
732
DSA EXA Port Ping Test Results
735
DSA Hard Drive Test Results
737
DSA Intel Network Test Results
739
DSA LSI Hard Drive Test Results
744
DSA Mellanox Adapter Test Results
745
DSA Memory Isolation Test Results
748
DSA Memory Stress Test Results
818
DSA Nvidia GPU Test Results
821
DSA Optical Drive Test Results
827
DSA System Management Test Results
831
DSA Tape Drive Test Results
842
Appendix D. Getting Help and Technical Assistance
847
Before You Call
847
Using the Documentation
848
Getting Help and Information from the World Wide Web
848
How to Send DSA Data to IBM
848
Creating a Personalized Support Web Page
849
Software Service and Support
849
Hardware Service and Support
849
IBM Taiwan Product Service
849
Notices
851
Trademarks
852
Important Notes
852
Particulate Contamination
853
Documentation Format
854
Telecommunication Regulatory Statement
854
Electronic Emission Notices
855
Australia and New Zealand Class a Statement
855
Avis de Conformité à la Réglementation D'industrie Canada
855
Federal Communications Commission (FCC) Statement
855
Industry Canada Class a Emission Compliance Statement
855
European Union EMC Directive Conformance Statement
856
Germany Class a Statement
856
Japan VCCI Class a Statement
857
Japan Electronics and Information Technology Industries Association (JEITA) Statement
858
Korea Communications Commission (KCC) Statement
858
People's Republic of China Class a Electronic Emission Statement
858
Russia Electromagnetic Interference (EMI) Class a Statement
858
Taiwan Class a Compliance Statement
859
Index
861
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IBM x3550 M4 Type 7914 Specifications
General
Brand
IBM
Model
x3550 M4 Type 7914
Category
Server
Language
English
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