58 ZeroWire User Manual
Troubleshooting Location Services
For Location Services to work correctly:
• Your device needs access to mobile data or WiFi to send location service events and
to receive notifications.
• Your device needs the ability to track your location using GPS, cellular network, or WiFi
network. Most modern Google Android and Apple iOS smartphones have this feature.
• Your device needs to have Location Services enabled (on Apple iOS it is in Settings –
Privacy – Location Services).
• The UltraConnect app needs permission to monitor your location (on Apple iOS it is in
Settings – Privacy – Location Services – UltraConnect – When in use).
• A valid user must be entered in the site details screen.
• If actions are programmed in the ZeroWire with a User, the selected user must have
permissions to perform the selected action.
• Note on Apple iOS 7, the background Location Services of the UltraConnect app may
be terminated by the phone if it is low on memory and notifications will cease working.
It is recommended to upgrade to iOS 8 or above.
If Location Services are not working:
• Check you can see the Arm/Disarm screen of the device you wish to receive
notifications from, this ensures you have authority to access the ZeroWire.
• If you have enabled “Check Status on Leaving” feature but are not receiving
notifications when leaving the home location, check your smartphone has notifications
enabled (on Apple iOS click Settings, Notifications, scroll down and click UltraConnect,
check “Allow Notifications” and “Show in Notification Centre” are enabled, optionally
select the Alert Style as Banners or Alerts). Note you will not see notifications if the app
is open on the screen.
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