31
S
ECTION
24:
T
ROUBLESHOOTING
Your security system uses a variety of different alarm
sirens, status beeps, voice messages and trouble beeps to
communicate with you. The next few pages describe the
different sounds and what they mean. Try to familiarize
yourself with the differences. You will hear sounds each
time you tell your security system to do something, like
arm or disarm. Some sounds you will hear only when
there is a problem with the system, like a low battery.
And, there are sounds you will only hear in an emergency.
Getting to know your system sounds allows you to react
quickly and appropriately to the messages you hear.
Trouble Beeps and Trouble Messages
When your system detects a problem, it lets you know by
sounding trouble beeps from system touchpads and
sirens, and by displaying trouble signals as messages on
touchpads.
Trouble beeps are a series of five short beeps once a
minute.
The table on the next page lists the causes of trouble
beeps, the visual display you can expect to see, and possi-
ble solutions for the trouble condition.
Silencing Trouble Beeps
If possible, correct the situation which is causing the trou-
ble beeps. If this is not possible, call for service. If the
problem is not corrected, trouble beeps and messages
start again 4 or 10 hours later.
To silence trouble beeps:
• Perform a system status check by pressing
‚
on a
touchpad,
• change the arming level.
The table on the next page describes the conditions
under which trouble beeps occur and when they begin.
(These sounds are heard from interior sirens and touch-
pads if available.)
Common Questions and Answers
Q.
I can’t arm my system.
A. Try the following:
• If arming to Level 2—STAY or Level 3—AWAY, make sure
all monitored perimeter doors and windows are closed.
• Press
‚
for a system status and for clues to the
problem.
• Call the installer.
Q.
I cannot bypass a sensor: my alphanumeric touchpad
displays “INVALID” and my fixed display touchpad
sounds a single, long beep.
A. Possible explanations include:
• The sensor you’re trying to bypass may not be active in
the current arming level. For example, an interior
motion detector will not be active in Level 2—STAY.
• You may be trying to bypass a 24-hour sensor than
cannot be bypassed, such as a smoke detector.
• Your access code has not been assigned the direct
bypassing attribute. See “Assigning the Direct Bypass-
ing Attribute” on page 12.
Q.
I can’t arm my system to Level 3—AWAY.
A. If a delay door is open while you’re trying to arm the
system to Level 3, the system will arm to Level 2
instead. Close the delay door, arm the system to Level
3, then exit through a delay door.
Phone Issues
Q.
How do I disable my system long enough to retrieve
messages from work or to do banking over the phone?
A. Solutions include:
• Disengage the security system from local phone con-
trol by entering
ƒ
+
7
+
3
. The system responds by
returning a dial tone.
• Pick up the phone receiver and wait 5 seconds before
dialing any numbers. After the 5 second period, the sys-
tem disables local phone control and ignores phone
commands.
Siren Issues
Q.
When testing my wireless siren, unplugging it does not
cause any test results.
A. The test procedure described in “Testing the System”
on page 29, applies only if the siren is supervised. If
the system does not acknowledge the sensor test with
two beeps, or the alphanumeric touchpad does not
display “SENSOR nn OK,” your wireless siren may be
unsupervised. Check the User Sheets in Appendix A
or ask your installer.
Lighting Issues
Q.
My lights don’t come on automatically as they’ve been
programmed to do.
A. Try the following:
• Does the lamp have a working bulb?
• Is the lamp plugged in at a working outlet that is not
controlled by a light switch?
• Is the lamp plugged in to a lamp module?
• Make sure that you’ve attached the correct time sched-
ule as described in “Advanced Light Control” on
page 18.
• Check to see that you’ve set up the time schedule cor-
rectly as described in “Creating Time Schedules” on
page 17.
• Check the User Sheets is Appendix A to see in which
partition the light is set up to be active.
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