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ITI Concord User Manual

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i
CO N CO RD
User's Guide
Status
Features
press both
Lights
System
Away
Pager
Off
No Delay
press both
press both
Test System Weekly
Silent
Stay
D
*
7
0#
8
B
A
4
1
5
6
23
Bypass
Menu
C
9
Program U ser Settings
p ress 0 - 9 fo r o the r en tries.
P ress 1 fo r O F F ; pre ss 2 fo r O N ;
Press # to select optio n or accept entry.
06
07
05
04
13
14
12
11
A rm to STAY
Q u ick G uide
D isarm System /C ancel A larm
if d e s ire d .
2
01
02
03
3
1
08
09
10
Press to deselect option or cancel entry.
Close all protected doors and window s.
Press 3 + CO D E.
Exit prem ises through delay door.
2
3
1
Press 2 + CO D E.
Close all protected doors and window s.
P ress 4 to arm de lay d oo rs instantly,
Arm to AW AY
Zo ne/Sensor N um ber
Press 1 + CO D E.
2
1
P r es s A o r B to sc r o ll th ro u g h m e n u s.
M a k e s u re sy s tem is d is ar m ed .
2
1
Press 7 + 1 to turn C H IM E on or off.
M a k e s u re sy s tem is d is ar m ed .
2
1
Turn C H IM E O n/O ff
Press BY PA SS + CO D E + Sensor N o.
A rm system to d esired leve l.
B yp ass Se nso rs
System is O K
Status
Features
press both
Lights
System
Away
Pager
Off
No Delay
press both
press both
Test System Weekly
Silent
Stay
D
*
7
0#
8
B
A
4
1
5
6
2
3
Bypass
Menu
C
9
Arm ed
Ready

Table of Contents

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ITI Concord Specifications

General IconGeneral
CategorySecurity System
ManufacturerITI
ModelConcord
Power SupplyBattery Backup
ZonesUp to 48 zones
Remote AccessYes
KeypadLCD keypad available

Summary

Commands at a Glance

SECTION 1: GETTING TO KNOW YOUR SECURITY SYSTEM

Overview

Describes the main components of the security system and their functions.

How your security system works

Explains the sequence of events from sensor activation to central station notification.

SECTION 2: COMMUNICATING WITH THE PANEL

Instructing the Panel

Details the basic command pattern for instructing the security system.

Touchpads-Your System Interface

Describes the different types of touchpads and their functions for system interaction.

Beeps and LEDs-How Your System Talks to You

Key Beeps

Explains the audible feedback provided by key presses on touchpads.

Status Beeps

Describes various status beeps that indicate system events or conditions.

LEDs

Explains the meaning of the red and green LEDs on fixed display touchpads.

Notification by Pager

What Happens in an Alarm Condition

Fire and Smoke Alarms

Explains how the system handles fire and smoke alarms, including non-cancellable events.

Clearing Smoke Detectors

Provides instructions on how to reset smoke detectors after an alarm.

SECTION 3: PREVENTING ACCIDENTAL ALARMS

Cancelling Accidental Alarms

Explains how to cancel an accidental intrusion, Police, or Auxiliary alarm.

Guidelines for Preventing Accidental Alarms

Offers advice and best practices to avoid triggering false alarms.

SECTION 4: BASIC SYSTEM OPERATIONS

Arming Your System

Details the three arming levels (OFF, STAY, AWAY) and their sensor coverage.

Arming Level 1-OFF

Describes the OFF arming level for normal use when intrusion detection is not required.

Arming Level 2-STAY

Explains the STAY arming level for protection while occupants are inside.

Arming Level 3-AWAY

Details the AWAY arming level for maximum protection when the premises are vacant.

Keychain Touchpad Arming

Quick Arm

Quick Exit

Arming Level 3-AWAY

Using the Chime Feature

Chime-On-Close

Describes the Chime-On-Close feature that beeps on closing as well as opening.

Using the Voice Chime Feature

Exit and Entry Delay Times

Extended Delay

Exit Extension

No Delay-For Instant Alarm

Auto STAY Arming Feature

Arming While a Door or Window is Open

Bypassing a Sensor Directly

Bypassing a Sensor Indirectly

Was the Bypass Successful?

Basic Light Control

Basic Output Control

Checking the Status of Your System

Short System Status

How to get a brief overview of the system's current condition.

Full System Status

How to get detailed system status information, including specific features.

SECTION 5: PANIC ALARMS

Fire Panic Alarm

Details the activation and behavior of a fire panic alarm.

Police Panic Alarm

Details the activation and behavior of a police panic alarm.

Auxiliary Panic Alarm

Siren Time-out

SECTION 6: ACCESS CODES

Programming Access Codes

Explains how to program access codes and user attributes.

Good Access Code Hygiene

Provides recommendations for keeping access codes secure.

System Master Code Privileges

Details the capabilities of the System Master code.

Partition Master Code Privileges

Details the capabilities of Partition Master codes.

Regular User Code Privileges

Explains the limitations and privileges of regular user codes.

The Touchpad Tamper Feature

Changing or Erasing User Codes

Changing a User Code

Step-by-step guide to changing an existing user code.

Erasing a User Code

Steps to remove a user code from the system.

Assigning Code Attributes

Assigning the Direct Bypassing Attribute

How to assign the attribute allowing users to bypass sensors.

Assigning the Remote Access Attribute

How to assign the attribute for accessing the system via phone.

Assigning the Partition Jump Attribute

How to assign the attribute allowing users to access other partitions.

Assigning the System Test Attribute

Assigning the Latchkey Report Attribute

SECTION 7: SETTING THE TIME AND DATE

To set the System Time

Instructions for setting the system's current time.

To set the System Date

Instructions for setting the system's current date.

SECTION 8: ADJUSTING SYSTEM SOUNDS AND TOUCHPAD BRIGHTNESS

Arming Your System Silently

How to arm the system without audible beeps.

Silent Arming on Demand

Explains how to temporarily silence arming beeps.

Arming Always Silent

Adjusting the Touchpad Beeps (Fixed Display Touchpad Only)

Adjusting the System Status Voice Volume

Adjusting the Touchpad Display Brightness

Adjusting the Volume of the Wireless Siren

SECTION 9: USING THE ENERGY SAVER FEATURE

Energy Saver Example

Illustrates how the Energy Saver feature works with temperature settings.

Setting the Energy Saver High and Low Temperature Settings

How to set the desired high and low temperature points for Energy Saver.

Turning Energy Saver On and Off

Instructions for enabling and disabling the Energy Saver feature.

SECTION 10: NOTIFICATION BY PAGER

Pager Messages

Sensor Number or User Number in Page

Explains how sensor or user numbers are reported in pager messages.

Event Code in Page

Explains the meaning of event codes in pager messages.

Account Number in Page

Explains the role of the account number in pager messages.

Streamlining the Page Report

Describes the option to simplify pager reports by excluding account numbers.

SECTION 11: CREATING TIME SCHEDULES

Scheduling Consecutive Days

How to schedule events that span across multiple days.

One Day Rollover

How to create a schedule that starts one day and ends the next.

Example 1 of One Day Rollover.

Illustrates a one-day rollover schedule for Latchkey Opening.

Example 2 of One Day Rollover.

Illustrates a multi-day rollover schedule for Latchkey Opening.

Attaching Time Schedules

Time Schedules and Partitions

Multiple Day Rollover

SECTION 12: ADVANCED LIGHT CONTROL

Turning lights on and off according to a time schedule.

How to schedule lights to turn on/off at specific times.

Turning lights on after system arming for the duration of the Exit Delay.

How to have lights turn on automatically during the exit delay period.

Flashing lights on and off upon successful arming and disarming.

How to configure lights to flash upon arming/disarming.

Controlling Lights By Time Schedule

Controlling Lights with Sensors

To attach lights to sensors:

Step-by-step guide to linking lights to sensor activation.

To detach lights from sensors:

Step-by-step guide to unlinking lights from sensor activation.

Installer Programmable Lighting

SECTION 13:CONTROLLING OUTPUTS BY TIME SCHEDULE

To schedule outputs:

Step-by-step guide to attaching time schedules to system outputs.

SECTION 14: SCHEDULED ARMING

To schedule arming:

Step-by-step guide to programming scheduled arming events.

SECTION 15: OPENING AND CLOSING REPORTS

When Will this Feature Be Active?

Explains when the Opening and Closing Reports feature is enabled and active.

Who Will Be Paged?

Identifies who can receive Opening and Closing Report pages.

What Will the Pager Report?

Describes the information contained in Opening and Closing Report pages.

SECTION 16: LATCHKEY PAGING

Page In the Event of . . .

Details the events that can trigger a Latchkey Paging notification.

Who Will Be Paged?

Identifies who can receive Latchkey Paging notifications.

Who Can Send a Page?

Specifies which users can trigger Latchkey Paging.

What Will the Pager Report?

Describes the information contained in Latchkey Paging reports.

Latchkey Opening

Explains the Latchkey Opening feature and its types.

Basic Latchkey Opening

Details the two methods for sending Latchkey Opening pages.

Latchkey Closing

Assigning a Time Schedule to Latchkey Paging

Applying the Latchkey Modifier

SECTION 17: NOTIFY BY EXCEPTION

Page In the Event of . . .

Details the specific events that trigger Notify by Exception pages.

Who Will Be Paged?

Identifies who can receive Notify by Exception pages.

Who Can Send a Page?

Specifies which users trigger Notify by Exception pages.

Exception Opening Pages in a Typical Setup

Exception Closing Pages in a Typical Setup

What Will the Pager Report?

When Will this Feature Be Active?

Assigning a Time Schedule to Exception Opening and Closing

SECTION 18: THE NO ACTIVITY FEATURE

SECTION 19: USING THE PANEL DOWNLOAD FEATURE

To enable/disable the Panel Download setting:

How to enable or disable remote access for panel downloads.

SECTION 20: SYSTEM INFORMATION

To identify system information:

Instructions for accessing factory code, system number, and system level.

SECTION 21: USING A PARTITIONED SYSTEM

Global Settings

Settings that affect both partitions, usually set by the installer.

Partition-Specific Settings

Settings that apply only to one partition, programmable by the user.

Jumping Partitions

Arming and Disarming the Other Partition

Programming the Other Partition

SECTION 22: USING A TOUCHTONE PHONE TO OPERATE YOUR SYSTEM

Phone Command Prefix

Explains the purpose and use of the phone command prefix.

Accessing the System from Off-site

Requirements for the system to recognize and answer off-site calls.

How the Panel Answers the Phone

Describes the Ring-Hang-Ring and Twelve-Ring methods for panel answer.

Codes with Remote Access Capability

How code attributes enable off-site system access.

Touchtone Phone System Operation

Summarizes the two main steps for operating the system via phone.

Sending a Police Panic Alarm

Phone Questions ?

What if someone calls while I'm operating the panel?

How to handle incoming calls while operating the system via phone.

Can I control the system while I'm talking on the phone?

Answers whether system control is possible during phone calls.

How do I perform other phone operations without commanding my security system?

How to temporarily disengage phone control for other calls.

SECTION 23: TESTING THE SYSTEM

Automatic Test Features

Describes routine system tests for power, battery, and communication.

Manual Tests

Explains how to perform weekly system tests yourself.

Sensor Test

How to test individual sensors for correct operation.

Resetting Smoke Detectors

Instructions for resetting smoke detectors after an alarm.

Phone Communication Test

SECTION 24: TROUBLESHOOTING

Trouble Beeps and Trouble Messages

Explains the meaning of trouble beeps and messages.

Silencing Trouble Beeps

How to temporarily silence trouble beeps if the issue cannot be corrected.

Common Questions and Answers

Addresses common user issues with arming, bypassing, and system behavior.

Phone Issues

Troubleshooting common problems related to phone operations.

Siren Issues

Troubleshooting issues with wireless siren testing and supervision.

Lighting Issues

Troubleshooting why programmed lights are not activating automatically.

Causes of Trouble Beeps

AC POWER FAILURE

Troubleshooting AC power issues and backup battery operation.

LOW BATT

Troubleshooting low battery conditions for the system.

SENSOR SUPERVISORY

Troubleshooting sensor communication problems.

SENSOR TROUBLE

Troubleshooting internal sensor problems or chamber obstructions.

SENSOR XX LOW BATTERY

Troubleshooting low battery conditions for individual sensors.

SENSOR XX TAMPER

Troubleshooting sensor tamper conditions.

PHONE FAILURE TROUBLE

Troubleshooting system communication failures with the central station.

RECEIVER INTERFERENCE or RECEIVER FAILURE

Troubleshooting receiver issues.

APPENDIX A: USER SHEETS

System Sensors

Section for recording sensor numbers, names, partitions, and types.

Lights

Energy Saver

Alarm Sounds and Status Beeps

Alarm Sounds

Table detailing alarm types and their corresponding sounds.

Status Beeps

Table describing different status beep types and their sounds.

APPENDIX B: PLANNING FOR EMERGENCIES

Floor Plan Example

Provides an example floor plan to guide drawing your own.

Your Floor Plan

Guidelines for drawing a floor plan for emergency planning.

Alarm System Limitations

If Your System Needs Service

APPENDIX C: PROGRAMMING YOUR SYSTEM

Two Methods to Program Your System

Explains the two methods for programming: menus and shortcuts.

Using Programming Menus

Details how to navigate the system's programming menus.

Using Programming Shortcuts

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