DP321 User's Manual
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Phenomenon 4: The printer makes a strange noise.
Solutions:
1. Turn off the printer and check for a paper jam, a ribbon jam, or other problems.
Phenomenon 5: The beeper sounds several times and the ONLINE indicator is off.
Solutions:
1. Switch off the printer and power on again.
2. If the ONLINE lindicator stays off, check for a paper jam or ribbon jam. If it does, turn the printer off
and clear the jam.
3. If an error occurs when you switch between cut sheets and tractor paper, make sure the paper
select lever is in the correct position.
4. If the printer still does not work correctly, turn off the printer and contact your dealer or a specified
jolimark service center.
z The print is faint or uneven
Phenomenon 1: Printed characters have parts missing at the top or bottom.
Solutions: The ribbon cartridge may not be installed properly. See section 1.5.2.
Phenomenon 2: The printout is faint.
Solutions: The ribbon may be worn out. Replace the ribbon.
z The ribbon can not move smoothly.
Solutions: The ribbon may be worn out. Replace the ribbon.
z Dots are missing in printed characters or graphics
Phenomenon 1: A line of dots is missing in the printout.
Solutions: The print head may be damaged. Stop printing and contact your dealer or a specified
jolimark service center. To have the print head replaced.
Phenomenon 2: Dots are missing in random positions.
Solutions: The ribbon may be damaged. Replace a new one.
z Printed characters are not what you expected
Phenomenon 1: The fonts or characters you sent with your software did not print.
Solutions: Check whether the driver is correctly configured for your printer. For instructions, see
“Installing the printer driver”.
Phenomenon 2: The font selected on the control panel can not be printed.
Solutions: Your software may be overriding your control panel setting. Use the font setting in your
software program.
z The print position is not what you expected
Phenomenon 1: The original print position is not correct or the bottom part of one page is
printed at the top of the next page.
Solutions:
1. It is also possible to adjust the loading position using the LF/FF button in the micro adjust mode. To
use micro adjust, see “Micro-Adjust”.
2. Check the page length set by your software and adjust it in the sofeware or in the printer to match
the paper length.
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