Kaba ILCO FDU - If an Employee Leaves or Is Fired; If the Hotel Code Becomes Known (I.e. Security Is Compromised); If an FDU Is Stolen; 10.10 if a Crime Occurs in a Room

Emergency Procedures
Kaba Ilco Lodging Access Control System 213
10.7 If an employee leaves or is fired
All authorizations, access keycards and PINs for the employee must be revoked. If their
keycards have been returned, they can be signed out to a new employee. If the employee
had a PIN assigned, this PIN must be revoked. If the keycards were not returned or have
been copied, follow the procedures described above for lost or stolen Staff keycards and
Authorization keycards.
10.8 If the hotel Code becomes known (i.e. security is
compromised).
The property must be restarted with a new Hotel Code. Follow the instructions in
Section 3.5.9 – Hotel Restart of this manual, or contact Kaba Ilco for assistance. All
locks, RACs and FDUs must be reprogrammed with the new Hotel Code using a Hotel
Restart keycard.
10.9 If an FDU is stolen
Immediately make an FDU Cancel keycard for the missing FDU, then swipe it through
all the other FDUs in the property AND through every lock in the property. This
procedure will prevent any keycard made by the missing FDU from opening a door or
from authorizing the use of another FDU to make keycards or change settings. Issue new
keycards to guests and staff whose keycards were issued by the missing FDU, to restore
their access privileges and authorizations.
When a replacement FDU is obtained, transfer the settings from another FDU to the
new FDU. See section 3.5.4 – Transferring Data to Another FDU.
As soon as possible, within 24 hours of FDU Cancel, perform a Hotel Restart with a
new Hotel Code, for complete security (see Section 3.5.9 – Hotel Restart). Contact
Kaba Ilco for assistance.
10.10 If a crime occurs in a room
Immediately lock out the room using a Room Lockout or Hotel Lockout keycard.
Download and print the audit trail from the lock and the FDU used to encode any suspect
keycard, to provide evidence for any investigation.
10.11 If an override key is lost or stolen
Replace the cylinders of all the mechanical overrides that open with the lost key
immediately.