Chapter 11
226 Kaba Ilco Lodging Access Control System
11.6 Replacing a Front Desk Unit
Since the keycard encoder has no moving parts, there is very little which can go wrong
with a Front Desk Unit. In some cases, where a defect exists, it will be diagnosed by the
FDU itself and reported on the display.
If an FDU is defective, it should be returned as soon as possible to Kaba Ilco, or to one of
our representatives. Before returning the unit, perform a FDU audit on a printer or a USB
drive. Refer to Section 7.2 – Auditing the FDU for details on FDU audit. No
Authorization keycards should be returned with the machine.
Once a new Front Desk Unit arrives at the property, it can be connected to any of the
other FDUs in the property in order to download the time, feature settings, and a list of
currently valid Authorizations. Refer to Section 3.5.4 – Transfering Data to Another
FDU for step-by-step instructions on data transfer between two FDUs.
NOTE: If the property has only a single FDU, inform Kaba Ilco when the unit is
returned, so that the Authorization information can be transferred to the
new FDU at the factory. Due to the possibility that an FDU may require
occasional servicing, at least two FDUs are recommended.
The Backup Keycard Kit (Part # BK7911) is strongly recommended for
hotels of up to 100 rooms with only 1 or 2 FDUs.
11.7 Warranty
The Kaba Ilco Lodging Access Control System is covered by a two-year replacement
warranty. Please read the warranty documentation for coverage specifics. The warranty
can be extended beyond the two years if desired. Under the warranty, defective
equipment should be returned to Kaba Ilco for repair or replacement. In order to be
repaired under warranty, the equipment must be returned with a completed RMA card
which explains the reason for the return. The reason should be more specific than “not
working”; as this will assist Kaba in finding the defect quickly and to return the
equipment as fast as possible.
The warranty does not cover product deterioration and failure resulting from improper
maintenance.
To Next Page
Loading...
