227 Kaba Ilco Lodging Access Control System
Chapter 12: Service
12.1 Technical Support Contact
Kaba Ilco maintains a 24-hour hotline with qualified technicians to assist with the
operation of the system. If a problem cannot be resolved following the instructions in this
manual, call one of the following numbers:
Toll-free: (800) 906-4526
Local calls: (514) 340-9025
12.2 Returning a Unit for Repair
Step 1: Obtain an RMA Number and Prepare an RMA Card.
A FDU or lock cannot be returned for repair unless an RMA (Return Materials
Authorization) number is obtained from Kaba Ilco.
1. Call Kaba Ilco at (800) 906-4526 (toll free) or (514) 340-9025 (Montreal area
local calls), and explain the problem to the service technician. If the service
technician is unable to assist in resolving the problem and the unit must be
returned to Kaba the technician will issue an RMA number.
2. Write the RMA number in the appropriate box on the RMA card.
3. Fill in the problem section on the RMA card with the assistance of the service
technician.
4. Remove the protective backing from the RMA card and stick the card to the top
of the box.
5. Fill in the return address on the RMA card.
Step 2: Pack the Unit Properly
1. Pack the unit in a factory-supplied box.
2. Pack only one unit per box.
3. Pack the unit so that it does not move around in the box during transit.
4. If a lock with the mechanical override option is being returned, make sure to
remove the override cylinder so that it can be used in the replacement lock.
Replacement locks ship without override cylinders.
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