214 Kaba Ilco Lodging Access Control System
Chapter 11: Maintenance and
Troubleshooting
It is common for new users to have trouble in the first days after installation associated
with misunderstanding some aspect of the system. Whatever the problem, Kaba Ilco is
anxious to help. To make the implementation of the Kaba Ilco Lodging Access Control
System as complete and trouble-free as possible, Kaba provides on-site installation
supervision, staff training, and a 24-hour telephone line for any questions (see Chapter 12
– Service).
11.1 Preventative Maintenance
11.1.1 Battery Testing and Replacement
Regular testing of the batteries in all locks is probably the most important regular
maintenance task, since replacing a battery before it fails avoids the need to use the
override to open the door. Have staff check the indicator lights routinely when they insert
their sub-master (Section, Floor, Group, Zone, Area) keycard or routinely use a Battery
Test keycard (see Section 4.10 part D.1. – Battery Test). If the red and green indicators
flash together, the battery is low and should be replaced promptly. Instructions for battery
replacement are in Section 11.4 – Replacing a Battery.
Note that when doing a lock audit (see Section 7.1 – Auditing a Lock) of a Generation E-
760 or 770 lock the battery level will also be indicated at the start of the audit.
Battery Level Features:
The batteries in a lock have varying levels of operation to ensure that there is sufficient
warning before preventing complete access. In fail mode (one short flash of red led every
4 seconds), only the Emergency keycard can be used to unlock the door. At this point it is
critical that the batteries are changed.
Level of Batteries
Normal operating voltage: 4.0V - 6.2V
Low Batteries: 4V
Fail mode (inhibit): 3.6V
Halt Mode: Between 3.0 and 3.5V
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