SAM
®
RF Operations Manual 182
Section 8: Frequently Asked Questions and Glossary
© SAFLOK WL 12/19/2007
Frequently Asked Questions (continued)
Q: What do I do when a staff member loses their key?
A: You will need to create an Inhibit Master or Inhibit Zone key (depending upon which key is lost).
Then the Inhibit key needs to be used in every lock where the lost key had access.
Q: Can the SAM RF system be networked?
A: Yes, the SAM RF software can be loaded onto multiple computers. Follow the instructions in
Section 2.3 “Installing the SAM RF Software for Client/Remote Computers”.
Q: Can the SAM RF system interface with property management systems?
A: Yes, however interface software needs to be written by SAFLOK and the property management
company. Additional charges will apply.
Q: Can I change the password time out in the software?
A: No, the time out cannot be changed. The system will log you out if there are no transactions
performed within five minutes.
Q: How do I back up my database files and how often should I do this?
A: The detailed instructions for backing up files are in Section 4.14 “Backing Up Data Files.” We
recommend that you back up the files every day.
Q: How do I order parts?
A: Contact the main office at 800.999.6213. Select option 1, then select option 2 for Parts Order
Department.
Q: How do I request service or technical support?
A: Contact the main office at 800.999.6213. Select option 3 for Technical Support.
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