KanexPro MX-HDBASE8X8-4K - Page 44

4K HDBaseT™ 8x8 Matrix Switcher
MX-HDBASE8X8-4K 39
KanexPro.com
Power Indicator remains
off when powered on
Fail or loose power
connection
Check whether the cables
are connected correctly
EDID management does
not work normally
The HDMI cable is broken
at the output end.
Change for another HDMI
cable, which is in good
working condition.
There is a blank screen
on the display when
switching
The display does not
support the resolution of
the video source.
Switch again.
Manage the EDID data
manually to make the
resolution of the video
source automatically
compliant with the output
resolution.
Cannot control the device
by control device (e.g. a
PC)through RS232 port
Wrong connection
Check to ensure the
connection between the
control device and the unit
Wrong
RS232communication
parameters
Type in
correctRS232communication
parameters: Baud rate:9600;
Data bit: 8; Stop bit: 1; Parity
bit: none
Broken RS232 port
Send it to authorized dealer
for checking.
Static becomes stronger
when connecting the
video connectors
Bad grounding
Check the grounding and
make sure it is connected
well.
Cannot control the device
by RS232 / IR remote /
front panel buttons
The device has already
been broken.
Send it to authorized dealer
for repairing.
If your problem persists after following the above troubleshooting steps, seek
further help from authorized dealer or our technical support at 888-975-13668 or
visit: kanexpro.com for more details on that product.