KanexPro MX-HDBASE8X8-4K - 6 Troubleshooting & Maintenance

4K HDBaseT™ 8x8 Matrix Switcher
MX-HDBASE8X8-4K 38
KanexPro.com
6. Troubleshooting & Maintenance
Problems
Causes
Solutions
Color losing or no video
signal output
The connecting cables
may not be connected
correctly or it may be
broken.
Check whether the cables
are connected correctly and
in working condition.
Fail or loose connection
Make sure the connection is
good
No output image when
switching
No signal at the input /
output end
Check with oscilloscope or
multimeter if there is any
signal at the input/ output
end.
Fail or loose connection
Make sure the connection is
good
Input source is with HDCP
while the HDCP
compliance is switched off.
Send command
/%[Y]/[X]:1.or change HDCP
compliance status in GUI.
The display doesn’t
support the input
resolution.
Switch for another input
source or enable the display
to learn the EDID data of the
input.
Cannot control the device
via front panel buttons
Front panel buttons are
locked.
Send command /%Unlock;
or select unlock in GUI
interface to unlock
Cannot control the device
via IR remote
The battery has run off.
Change for new battery.
The IR remote is broken.
Send it to authorized dealer
for repairing.
Beyond the effective range
of the IR signal or not
pointing at the IR receiver
Adjust the distance and
angle and point right at the
IR receiver.
The IR receiver connected
to IR IN/ IR ALL IN port is
not with carrier
Change for an IR receiver
with carrier.