5-6 A-61854 April 2016
• If you cannot get a network connection to work, then consider
connecting your scanner using a USB cable.
• Ask for help from the IT support for your company.
• If this information is not helpful, please refer to the following:
- Link to the User Manual
- Link to online help
- Contact information
Indicator lights Steady green: the scanner is ready or scanning.
Flashing green: scanner initialization is in process.
Pulsing red: indicates the scanner is in Energy Star/Low Power mode.
Steady red: indicates a scanner error which will be displayed on the
Operator Control Panel, such as a document jam. If the error is not
user-correctable, you may need to power-cycle the scanner. If the
problem persists, call Service.
Contacting Service Before contacting Service, visit the Kodak Alaris website for Frequently
Asked Questions and videos.
1. For support visit:
www.kodakalaris.com/go/i1150WNsupport or
www.kodakalaris.com/go/i1190WNsupport
2. Visit www.kodakalaris.com/go/IMsupport to obtain the most current
phone number for your country.
3. When calling, please have the following information ready:
• A description of your problem.
• The scanner model and serial number.
• Computer configuration.
• Software application you are using.
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