Kodak ScanMate i1150WN - Troubleshooting Scanner Issues; Problem Solving Guide

A-61854 April 2016 5-1
5 Troubleshooting
Contents Problem solving ..............................................................................5-1
Installation issues............................................................................5-4
Additional Help................................................................................5-5
Indicator lights.................................................................................5-6
Contacting Service..........................................................................5-6
Problem solving Occasionally you may encounter a situation where you may have
questions and possible issues with the scanner’s functionality. Use the
chart below as a guide to check possible solutions to help you resolve
the situation. There are also Frequently Asked Questions and videos
available on the Kodak Alaris website:
www.kodakalaris.com/go/IMsupport.
Problem Possible Solution
Documents are jamming or multiple
documents are feeding
Make sure that:
• the side guides are adjusted for the width of the documents you are
scanning.
• the output tray is adjusted for the length of the documents you are
scanning.
• all documents meet the specifications for size, weight and type as
outlined in Appendix A, Specifications.
• the scanner and tires are clean.
• the rollers are installed properly and securely in place. See the
procedures in Chapter 4, Maintenance.
To remove a document jam:
IMPORTANT: Do not pull the jammed document out of the scanner;
open the scanner cover first.
• Open the scanner cover.
• Remove any jammed document(s) from inside the scanner.
• Close the scanner cover and resume scanning.