5-2 A-61854 April 2016
Problem Possible Solution
Scanner will not scan/feed documents
Make sure that:
• the power adapter is plugged securely into the back of scanner and the
wall outlet.
• the wall outlet is not defective (call a licensed electrician).
• the PC was restarted after installing the software.
• document(s) is making contact with the feed rollers and the paper
present sensor.
No images are being displayed
• If you are scanning one-sided documents, be sure the side you want to
scan is facing the input tray (facing down). For more information, see
the section entitled, “Getting your documents ready to scan” in
Chapter 3, Scanning.
Images are not being cropped correctly
• If the cropping options are enabled, Automatically Detect and
Straighten or Automatically Detect and your images are not being
cropped correctly, clean the imaging guides. See the section entitled,
“Cleaning the imaging guides” in Chapter 4, Maintenance.
Roller marks appear on the document
after scanning
Clean the rollers. See the procedures in Chapter 4, Maintenance.
Images have black background bleed-
through
When scanning translucent documents, black bleed-through may be
displayed on the image. To minimize this, adjust the Contrast value or
select Draft (Fixed) in TWAIN or Fixed Processing in ISIS to improve
the image.
Red, green or blue streaks are running
through a color photo
The scanner is dirty and needs to be cleaned. Refer to the “Cleaning
procedures” in Chapter 4, Maintenance.
Scanner is running slow
• Disable any anti-virus or security suite software. If the problem
resolves, consult the anti-virus or security suite software
documentation for how to use exceptions or exclusions and add the
Kodak Alaris folders.
• The scanner is rated and designed to operate with USB 2.0, but will
function in a USB 1.1 port. If you are using a USB 1.1 connection,
update your connection to USB 2.0.
• Your PC may not meet the minimum requirements for the scanner.
• Network is running slow or the signal strength is weak.
• Network bandwidth is congested.
Failure to Discover Scanner. Scanner
does not show up in the Available
Scanners list or list of SSID’s when
expected during the DVD installation
process.
• Upon the first installation, scanner discovery may take as long as 4
minutes.
Repeat the installation and wait for the scanner to appear in the list and
then select it.
• The host did not switch the network automatically when attempted.
On the host computer, manually change the network by selecting the
network from the list and rerun the previous step.
Failure to Switch Networks. During
the DVD installation process using
Wireless Directly (ad hoc) on the
scanner (access point), the network
being used by the host computer does
not switch or switches to the incorrect
network.
• On the host computer, manually change the network by selecting the
network from the list and rerun the previous step.
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