A-61854 April 2016 5-3
Problem Possible Solution
Scanner not in the list of Available
Networks. When the scanner is acting
as a Wireless Directly (ad hoc) network,
it should be in the list of available
networks on the host computer or hand-
held device.
• Scanner not in Wireless Directly (ad hoc) mode and therefore will not
be displayed in any list. Reset the scanner by turning the power off on
the scanner, press and hold the Reset button. Then, continue to press
and hold the Reset button and power on the scanner until the
message, Scanner has been reset is displayed on the Operator
Control Panel.
• Verify that the scanner’s Wireless switch on the back of the scanner is
ON. If it is OFF, turn it ON.
• The signal strength is low. See the next problem, “Scanner’s Wireless
Signal Strength is Low” for a possible solution.
Scanner’s Wireless Signal Strength
is Low. In Wireless Network
(infrastructure) mode, this can be
determined by viewing the Operator
Control Panel on the scanner - one or
no bars.
In Wireless Direct (ad hoc) mode, you
must look at the host computer’s signal
strength for this scanner, which may not
appear if no signal is detected.
• Physically move the scanner relative to the host computer, network
router or access point and continue until the signal strength is
improved.
• Verify that the host computer, router or access point’s wireless is active
and that their antennas are connected.
• Verify that the scanner’s Wireless switch on the back of the scanner is
ON. If it is OFF, turn it ON.
• Ensure that there are no obstacles between the scanner and the host
computer, router or access point. Especially if the obstacle is metallic or
of a dense composition.
• Power cycle the scanner and see if the signal strength improves.
Repeat this a few times, if necessary.
• Look for other RF (radio frequency) sources that may be interfering
with the scanner’s wireless signal. These may vary by the time of day
(e.g., is a microwave used frequently during the lunch hour and is that
when the problem occurs?). On work surfaces where multiple wireless
devices are in close proximity, ensure that these devices are 2 to 3 feet
apart.
Using scanners web pages to install
multiple units is too complex and
requires each scanner user to
understand the scanner’s configuration.
• Use Kodak Alaris hosted pages by entering the following URL in your
browser: www.kodakalaris.com/go/EasySetup.
1. Fill out information and create the EasySetup PDF file.
2. Email the PDF file as an attachment to person at scanner location.
3. Recipient prints PDF image as a paper document, places the
scanner in EasySetup mode by holding the “i” button and scans the
EasySetup page.
4. When finished, go through the host installation. When the Select the
configuration your scanner needs screen is displayed, select
Already configured and complete the installation on the host PC.
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