EDS4100 4 Port Device Server User Guide 191
This chapter discusses how you can diagnose and fix errors quickly without having to
contact a dealer or Lantronix.
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable
to fix the error, contact us as follows:
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support
.
Technical Support Europe, Middle East, Africa
Phone: +49 (0) 89 31787 817
Email: mailto:eu_techsupp@lantronix.com
or mailto:eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
http://www.lantronix.com/support
When you report a problem, please provide the following information:
îš‹ Your name, and your company name, address, and phone number
îš‹ Lantronix model number
îš‹ Lantronix serial number
îš‹ Software version (on the first screen shown when you Telnet to port 9999)
îš‹ Description of the problem
îš‹ Debug report (stack dump), if applicable
îš‹ Status of the unit when the problem occurred (please try to include information
on user and network activity at the time of the problem)
D: Troubleshooting and Technical
Support
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