Lenovo ThinkCentre E73z - Using the Rescue and Recovery Workspace

•ForWindows8orWindows8.1:OpenControlPanel,andthenclickSystemandSecurity➙System
➙SystemProtection➙SystemRestore.
Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.
6.Runthediagnosticprogram.See“LenovoSolutionCenter”onpage54formoreinformation.
•Ifthediagnosticprogramdetectsahardwarefailure,contacttheLenovoCustomerSupportCenter.
See“LenovoSupportWebsite”onpage31formoreinformation.
•Ifyouareunabletorunthediagnosticprogram,contacttheLenovoCustomerSupportCenter.See
“LenovoSupportWebsite”onpage31formoreinformation.
•Ifthediagnosticprogramdoesnotdetectahardwarefailure,continuewiththenextstep.
7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.See“LenovoSupportWeb
site”onpage31formoreinformation.
Troubleshooting
Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.
Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware
optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:
1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,ensurethatyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.
2.Runthediagnosticprogramtoensurethatyourcomputerisoperatingcorrectly.
3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.
Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:
•“Audioproblems”onpage37
•“CDproblems”onpage39
•“DVDproblems”onpage40
•“Intermittentproblems”onpage41
•“Keyboard,mouse,orpointingdeviceproblems”onpage42
•“Monitorproblems”onpage44
•“Networkingproblems”onpage46
•“Optionproblems”onpage48
•“Performanceandlockupproblems”onpage49
•“Printerproblems”onpage51
•“Serialportproblems”onpage51
•“Softwareproblems”onpage52
•“USBproblems”onpage53
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage38
Chapter5.Troubleshootinganddiagnostics37