Lenovo ThinkCentre E73z - Solving Recovery Problems

Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery
CD,tostartyourcomputer
Symptom:Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,
tostartyourcomputer.
Action:EnsurethattheCDorDVDdriveisinthestartupsequencebeforetheharddiskdrive.Referto
your“Selectingorchangingthestartupdevicesequence”onpage58
forinformationonviewingand
changingthestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetand
cannotbechanged.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,see“LenovoSupportWebsite”onpage31.
DVDproblems
Selectyoursymptomfromthefollowinglist:
•“BlackscreeninsteadofDVDvideo”onpage40
•“DVDmoviewillnotplay”onpage40
•“NoaudioorintermittentaudiowhileplayingDVDmovie”onpage40
•“Playbackisverysloworchoppy”onpage41
•“Invaliddiscornodiscfoundmessage”onpage41
BlackscreeninsteadofDVDvideo
Symptom:BlackscreeninsteadofDVDvideo
Actions:
•RestarttheDVDplayerprogram.
•Closeanyopenles,turnoffthecomputer,andthenrestartthecomputer.
•Tryalowerscreenresolutionorcolordepth.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,see“LenovoSupportWebsite”onpage31
.
DVDmoviewillnotplay
Symptom:DVDmoviewillnotplay.
Actions:
•Ensurethatthediscsurfaceiscleanandnotscratched.
•Checkthediscorpackageforregionalcoding.Youmightneedtopurchaseadiscwithcodingfor
theregionwhereyouareusingyourcomputer.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,see“LenovoSupportWebsite”onpage31
.
NoaudioorintermittentaudiowhileplayingDVDmovie
Symptom:NoaudioorintermittentaudiowhileplayingDVDmovie.
Actions:
•Checkthevolumecontrolsettingsonyourcomputerandonyourspeakers.
40ThinkCentreE73zHardwareMaintenanceManual