Standard USB Port Disabled
The printer discards any data received through the USB port. Try one or more of the following:
• Press to clear the message.
• Make sure the USB Buffer setting is enabled.
For more information, contact customer support.
Unrecoverable Scan Error
Try one or more of the following:
• Restart your printer.
• Update your printer firmware.
USB Device Not Supported
Remove the unrecognized USB device and replace it with a supported device.
USB Hub Not Supported
Remove the unrecognized USB hub.
Clearing paper jams
• “Paper jam in the printer” on page 144
• “Paper jam in the duplex unit” on page 147
• “Paper jam in the ADF (select models only)” on page 148
• “Paper or specialty media misfeeds” on page 150
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting
144
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