Error Message: What it indicates: Possible solutions:
No Caller ID
Call Stopped
Your printer stopped the call because
the incoming fax has no sender
information. You may have chosen to
block faxes with no Caller ID or faxes
without Caller IDs are not allowed in
your country or region.
Disable Block No‑ID.
To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.
Network troubleshooting
• “Network troubleshooting checklist” on page 161
• “The Continue button is unavailable” on page 162
• “Cannot print and there is a firewall on the computer” on page 164
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 164
Network troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
General Networking
Make sure:
• The printer, the computer, and the wireless access point are all plugged in and turned on.
• The wireless network is working properly.
Try accessing other computers on your wireless network. If your network has Internet access, try connecting to
the Internet over a wireless connection.
• The printer driver is installed on the computer from which you are performing a task.
• The correct printer port is selected.
• The IP address, gateway, and network mask are correct for your network.
Print a network setup page from the printer to check the network settings.
• All switches, hubs, and other connecting devices are turned on.
Ethernet Networking
Make sure:
• The Ethernet cable and connectors are not damaged.
Check the connectors at both ends for any obvious damage. If possible, use a new cable. Damage to the cable
may not be obvious.
• The Ethernet cable is firmly plugged in to the printer and to the network hub or wall connection.
Troubleshooting
161
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