Diagnostic information 2-3
7011-2xx
Main motor noisy or does not
move
See “Main motor service check” on page 2-29.
MFP emits a grinding noise and a
902 error results.
Check the cartridge and PC roll assembly for proper installation. Re-
insert it if it is installed incorrectly.
Paper never picks See “Paper never picks” on page 2-33.
Paper feeds continuously See “Paper picks during POST and/or continuously” on
page 2-33.
Skewed paper Printhead misalignment results in skewed horizontal lines but a
consistent margin top to bottom of page. Paper feed misalignment
results in entire image rotated on the paper. See “Paper feed
service checks” on page 2-33.
Paper wrinkled or bent See “Paper “trees,” wrinkles, stacks poorly or curls” on
page 2-34.
Top cover will not close See “Controller card service check” on page 2-25.
Operator panel button does not
respond
See “Operator panel service check” on page 2-31 or “Controller
card service check” on page 2-25.
Operator panel light does not light
or is very dim
See “Controller card service check” on page 2-25.
Fan noisy or not working See “Cooling fan service check” on page 2-24.
Dead machine (no power) See “Dead machine service check” on page 2-26.
Paper does not feed into the ADF See “ADF service check” on page 2-23.
MFP produces a black page when
copying a document.
See “Flatbed service check” on page 2-24.
Paper jams in ADF. See “ADF service check” on page 2-23.
Frequent 202.01 paper jams. Check the fuser for a stuck fuser exit flag. If the flag is damaged,
replace the fuser. See “Fuser removal” on page 4-21.
Device does not power up after
flashing firmware.
Do not power the device down. It will automatically reboot. Power the
device down, wait a few minutes and reboot.
Device does not show it’s status
on the operator panel when the
firmware is being flashed.
Make sure the device is in Ready mode before flashing the firmware.
Images appear distorted or
elongated when scanned from the
ADF
Use the flatbed to scan.
Banding or aliasing appears in
copied images.
Try copying the image in Text/Photo mode. Photo mode should only
be used on very high quality images.
Symptom Action
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