Diagnostic information 2-41
7011-2xx
840.xx service check
Step Questions / actions Yes No
1 POR the machine into configuration mode.
Go to the disable scanner menu item. See
“Disable Scanner” on page 3-18. Touch
“Enable ADF/FB -Enabled and press
Submit to save the change. POR the MFP
to operating mode. Try running a copy from
the ADF and flatbed.
Did the 840.xx error recur?
Go to step 2. Stop. Problem resolved.
2 Re-enter Configuration mode, scroll to and
select the Disable Scanner menu item.
Does the screen display ADF Disabled or
Auto Disabled?
Go to step 3. Go to step 8.
3 Check the ADF cable to ensure it is prpoerly
connected to the ADF.
Is the cable properly connected?
Go to step 5. Go to step 4.
4 Properly connect the cable to the ADF unit
and controller board. POR the machine into
configuration mode. Go to the disable
scanner menu item. See “Disable
Scanner” on page 3-18. Touch “Enable
ADF/FB -Enabled and press Submit to
save the change. POR the MFP to operating
mode. Try running a copy from the ADF and
flatbed.
Did the 840.xx error recur?
Go to step 5. Stop. Problem solved.
5 Check the continuity on the ADF cable.
Is there continuity?
Go to step 7 Go to step 6.
6 Replace the ADF cable. POR the machine
into configuration mode. Go to the disable
scanner menu item. See “Disable
Scanner” on page 3-18. Touch “Enable
ADF/FB -Enabled and press Submit to
save the change. POR the MFP to operating
mode. Try running a copy from the ADF and
flatbed.
Did the 840.xx error recur?
Go to step 7. Stop. Problem solved.
To Next Page
Loading...
