2-40 Service Manual
7011-2xx
The paper sticks together/MFP
feeds multiple sheets of paper.
• Remove the paper from Tray 1, and fan it.
• Don’t overfill Tray 1(see media capacities in the media types and
sizes chart in the User’s Reference).
The paper fails to feed from
Tr ay 1 .
• Remove the paper from Tray 1, and fan the paper.
• Make sure Tray 1 is selected from the MFP driver.
• Do not overfill the tray.
• Check the condition of the rubber on the paper feed rolls.
• Verify clutch for ACM is not slipping.
The MFP does not print after a
paper jam has been cleared.
• Clear all jams.
• Press Start or . Open and close the MFP cover to restart the
MFP.
• Make sure the print cartridge assembly is installed properly.
Unexpected characters print or
characters are missing.
• Ensure correct MFP driver is being used.
• Reset MFP to user default setting’s.
• Restore factory defaults.
• Make sure the USB cable is firmly plugged in at the back of the
MFP.
Jobs are not printing, and MFP
display shows an error message.
• Make sure the print cartridge assembly is installed properly.
• Make sure the MFP top cover is closed.
Problem Action
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