Diagnostic information 2-39
7011-2xx
The Toner Low message is
displayed.
• Remove the toner cartridge, and gently shake it from side to side
to redistribute the toner (6K cartridge only).
• Replace the toner cartridge.
Solid black areas on
transparencies or white streaks
on paper.
• Choose a different fill pattern in your software program.
• Try a different type of paper. Paper designed for copiers gives the
best quality.
• Remove the toner cartridge, and gently shake it from side to side
to redistribute the toner.
• Replace the toner cartridge.
Faint images or repetitive spots
appear on the page.
• Select a different media type or form type setting from your MFP
driver.
• Try a different type of paper. Paper designed for copiers gives the
best quality.
• Replace the toner cartridge.
Groups of black spots appear in
graysacle images.
• Toner cartridge may be damaged. Replace the toner cartridge.
Pages are blank. • The print cartridge may be out of toner or defective. Replace the
cartridge.
• You may have a software error. Try turning the MFP off and back
on.
• Check the printhead. See “Paper feed service checks” on
page 2-33 for more information.
The MFP is on, but nothing prints. • Make sure the toner cartridge assembly is installed properly.
• Is the MFP processing a scan job? The MFP does not print while
scanning.
• Make sure the network or USB cable is not damaged and is firmly
plugged into the connector on the back of the MFP.
• Print a menu setting’s page just to save space.
- If you cannot print a menu setting’s page, call the next level of
support.
- If you can print a menu setting’s page, the problem is one of
the following:
• Computer
• Software program
•Cable
• (USB only) failed ASIC or controller card. Replace card.
Note: Test by unplugging USB and replugging it with the MFP on. If
the computer indicates “unknown device,” replace the controller card.
Toner Low message is displayed
and printing stops.
Press Start. Print quality will be diminished.
Close Front Door message is
displayed.
Make sure the printer cover is closed.
The media skews or buckles. • Don’t overfill Tray 1(see media capacities in the media types and
sizes table in the User’s Reference).
• Make sure the paper guides are flush against the edges of the
media.
Problem Action
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