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5. TRANSFER, CONFERENCE & OTHER CALL
HANDLING
5.1 Call Transfer: Sendinga call to a different
destination
You can send an active call to another station or other resource
of
the system, Call Transfer. You can screen the transfer with
the receiving party (Screened Call Transfer) or complete the
transfer without screening (Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer
Hold. These calls will receive Music on Hold (MOH) and will
recall if not answered in a timely manner.
If an Unscreened Transfer call encounters an error or DND, it
may immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
To transfer an active call:
• Press TRANS/PGM,
• Call the transfer party,
• Unscreened Call Transfer- Hang-up,
• Screened Call Transfer– When call is answered or Splash
tone is heard, announce the call and hang-up.
5.2 Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one of several
holding states. In System Hold, other non-restricted stations may
pick-up the call. In Exclusive Hold, only the holding station may
pick-up the call.
The system is assigned a preferred hold type (System or
Exclusive). You may override this Hold Preference by pressing
the HOLD/SAVE button twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the
holding station and other Phone users.
There are also user operations such as pressing a DSS/BLF
button that will place a call in Automatic Hold.
Calls will remain in the held state for a period and then recall the
user. This Hold Recall is provided with a different ring signal. If
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