LG KD-36D - Page 40

● DIGITAL KEY TELEPHONE / USER’S GUIDE KD, KD/E, LKD Series
Automatic Call Distribution (ACD) Operation (Cont’d) (＊)
Button
Procedures
Range
Button
Procedures
Range
BUSY x TIME xx:xx
This gives a count of how many times all agents have been busy
and how long they were all busy for.
CALLS IN QUEUE x
This shows how many calls are queuing within the group at the
present time. This will not increment if left on the display.
AVE xx:xx LONG xx:xx
This shows the average and longest ringing times for calls, before
they are answered in the group.
UNANSWERED CALLS x
This shows the number of calls that have not been answered in
the group. (the caller has hung up)
● If you wish to print the statistics you can take the PRT option
from the display above. Pressing # key, the details will be
printed from the serial port on the system.
System Featu
r
40
r
es