Your Internet cable is not plugged in
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If you get a “Your Internet cable is not plugged in” message when trying to set up your router, follow these troubleshooting steps.
To fix the problem:
Make sure that an Ethernet or Internet cable (or a cable like the one supplied with your router) is securely connected to the yellow Internet
port on the back of the router and to the
appropriate port on your modem. This port on the modem is usually labeled Ethernet, but may be named Internet or WAN.
Back view of router
Back view of cable modem
Back view of DSL modem
Make sure that your modem is connected to power and is turned on. If it has a power switch, make sure that it is set to the ON or l (as opposed to O) position.
If your Internet service is cable, verify that the cable modem’s CABLE
port is connected to the coaxial cable provided by your ISP.
Or, if your Internet service is DSL, make sure that the DSL phone line is connected to the modem’s DSL
port.
If your computer was previously connected to your modem with a USB cable, disconnect the USB cable.
Install the router again.
Cannot access your router
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If you cannot access your router because your computer is not connected to your network, follow these steps.
To access your router, you must be connected to your own network. If you currently have wireless Internet access, the problem may be that you have accidentally connected to a
different wireless network.
To fix the problem on Windows computers, do the following*:
On your Windows desktop right-click the wireless icon in the system tray.
Click
View Available Wireless Networks
. A list of available networks will appear.
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