After setup
The Internet appears to be unavailable
If the Internet has difficulty communicating with your router, the problem may appear as a “Cannot find [Internet address]” message in your Web browser. If you know that the
Internet address is correct, and if you’ve tried several valid Internet addresses with the same result, the message could mean that there’s a problem with your ISP or modem
communicating with your router.
Try the following:
Make sure that the network and power cables are securely connected.
Make sure that the power outlet that your router is connected to has power.
Reboot your router.
Contact your ISP and ask about outages in your area.
The most common method of troubleshooting your router is to turn it off, then back on again. Your router can then reload its custom settings, and other devices (such as the modem)
will be able to rediscover the router and communicate with it. This process is called rebooting.
Rebooting your router
To reboot your router using the power cord, do the following:
Disconnect the power cord from the router and the modem.
Wait 10 seconds, and reconnect the power cord to the modem. Make sure it has power.
Wait until the modem’s online indicator has stopped blinking, or two minutes. Reconnect the power cord to the router.
Wait until the power indicator stops blinking. Wait two minutes before trying to connect to the Internet from a computer.
To reboot your router using Linksys Smart Wi-Fi, do the following:
Log in to Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi-Fi” on page 4.)
Under Router Settings,
click Troubleshooting.
Click the Diagnostics tab.
Under Reboot, click
Reboot
.
A confirmation screen opens.
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