Errors and unusual behavior without error alerts
Some conditions may occur that do not result in an error or alert message.
If the troubleshooting steps below do not resolve the issue or the problem reoccurs
contact Customer Services.
Instrument does not power on
If pressing the power button does not
power on the Instrument:
Lot Calibration File is not installed
Lot Calibration File is not installed:
1. Connect the power supply unit. Wait 15
minutes and press the power button.
1. Refer to the “Getting Started” chapter of
this Platform User Manual for instructions
on how to install the Lot Calibration File.
2. Ensure that the back of the Test Strip
Carton is touching the symbol on the
side of the Instrument continually until the
Instrument sounds and a confirmation
message is displayed.
Cannot login
Do not have or know where to nd the
correct password:
1. Login with the password provided.
2. Tap the password field to bring up the
keyboard and enter the password. Tap
‘Login’ to proceed.
Cannot connect Instrument
The Instrument is not displaying
symbol:
1. Check that the Instrument is within
range of the LumiraDx Connect Hub or the
device running the LumiraDx Connect App.
2. Ensure the LumiraDx Connect Hub is
powered on and the green Connect light
is on.
80 - Troubleshooting
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