Root Chapter 9: Service and Maintenance
www.masimo.com 91 Masimo
Return Procedure
Clean a contaminated or dirty device before returning, following instructions
in Cleaning on page 87. Make sure the device is fully dry before packing. For
customers in the United States, contact Masimo Technical Services at
800-326-4890 (select option 2) to obtain support and a RMA number (if
required). All customers can also visit http://service.masimo.com for
Technical Services contact information for their region.
Package the device securely, in the original shipping container if possible,
and enclose or include the following information and items:
If provided, include the RMA form supplied by Masimo Technical
Services.
Warranty or extended warranty information and a copy of the
invoice or other applicable documentation must be included.
Purchase order number to cover repair if the device is not under
warranty, or for tracking purposes if it is.
Ship-to and bill-to information.
Contact information (name, telephone/fax number, and country) for
any questions about the repair.
A certificate stating the product has been decontaminated for
bloodborne pathogens.
Return the product to the shipping address given by Masimo Technical
Services.
Contacting Masimo
To contact Masimo, refer to the following:
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