Matrix Vision User Manual

Vision System Manual
91
Matrix
Dial by Name
What’s this?
A caller can reach the desired person in an organization by dialing the name of the person. This helps the
caller to access the desired person by his name in case his station number is forgotten. This is an advanced
feature of an auto-attendant (DID).
How it works?
Start
Caller calls the Vision
Vision greets the caller as per the
da
y
time/ni
g
httime
System plays initial guidance message:
"Dial the station or dial '#' to dial by name
or dial '9' for assistance"
Caller dials '#'
Vision plays Dial by Name message:
"Please dial first three letters of the name"
Caller dials the digits corresponding
to the abbreviated name.
A
ll three valid
digits dialed ?
Vision plays wrong dial message:
"Invalid entry, Please dial again"
A
Digit
dialed ?
Vision plays wrong dial message:
"Sorry, Invalid Entry"
and transfers
the call to the
p
ro
g
rammed
End
No
Yes
A
No
Yes
B

Matrix Vision Specifications

General

Brand	Matrix
Model	Vision
Category	PBX
Language	English