PCF Pro User Manual
DOC01851 Page 56 of 74
This section of the manual describes the types of PCF Pro problems which may occur, and indicates
probable causes/corrections.
If the situation cannot be corrected following the Troubleshooting Solutions, repeating the cycle, or if a
problem occurs which is not described, then please contact Medisafe. Service charges may be
incurred, consult your warranty for details. A trained service technician will promptly place your PCF
Pro in proper working order.
NOTE: Never permit unqualified persons to service the system. If a system problem cannot be
corrected using this section, please contact Medisafe.
Calling for Service: First, try to define the situation and determine whether it can be solved (see
section 4-1 and 4-2). If the situation cannot be solved, call Medisafe and provide the following
information:
• A description of the fault
• Model number
• Serial number
• A copy of the printout showing the error
Error Messages
Error
Code
Error Message Possible Causes and Solutions
1
Mains Power Removed Check mains supply to unit was not interrupted during a cycle
2
Chamber Overflow
Switch the machine off then on again, if the problem persists turn the
machine and the water supply off and call a service engineer
3
Drain Timeout
Check tank filter clear, ensure drain is not blocked
Check that genuine Medisafe chemical is being used (EDA+ or 3E-
Zyme®)
4
Chamber Temperature
Sensor Mismatch
Repeat cycle
5
Chamber Fill Timeout
Check water supply(s) to the machine are switched on
Check water inlet hose(s) for kinks
6
Chamber Opened Check lid is closed
7
Temperature Set Point Not
Maintained
Repeat cycle, if the problem persists call a service engineer
10
Chamber Water Level Low
Check that a non-foaming detergent is being used
Check for leaks
11
Chamber Water Heat Rate
Low
Repeat cycle
Temperature sensor or water heater element failure, please call a
service engineer.
13
Chemical Dosing
Check chemical bottle level(s) and replace if required. Check chemical
pickup tube is inserted into the chemical container
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