6-7 
 
6.6.11 Wi-Fi Related Problems (For Passport 12/Passport 8 Only) 
Symptoms  Possible Cause  Corrective Action 
The monitor is frequently off 
line or disconnects from the 
Wi-Fi network. The 
transmission delay is too 
long. 
The Wi-Fi signal is unstable in 
the operating area. 
1. Check if the Mindray recommended wireless AP is used. 
If not, verify the AP effective transmission rate meets the 
throughput requirements of the connected devices.   
2. Verify the AP channel bandwidth is 20 MHz.   
3. Verify where the monitor is located, the wireless AP 
signal strength is no less than -65 dBm.   
4. Verify where the monitor is located, the signal strength 
of other Wi-Fi devices at the same channel is no greater 
than -85 dBm.   
5. Verify where the monitor is located, the signal strength 
of other Wi-Fi devices of adjacent channels is no greater 
than -50 dBm.   
6. Verify that the recommended distance between the 
monitor and other non-Wi-Fi wireless devices, including 
wireless devices at the frequency of 2.4GHz, cellular 
mobile communication networks, microwave ovens, 
intercoms, cordless phones and electro-surgical units, is 
no less than 20 cm.   
7. Verify that no unauthorized devices are connected to 
the wireless AP. 
The monitor's Wi-Fi antenna is 
detached from or not properly 
connected with the Wi-Fi 
module. 
Disassemble the monitor and properly attach the Wi-Fi 
antenna. 
Wi-Fi antenna defective  Replace the Wi-Fi antenna. 
Wi-Fi module defective  Replace the Wi-Fi module.