MobileODT EVA System - Troubleshooting & Support; Mobile Unit Troubleshooting; Lens Troubleshooting

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EVASystemUserManual
No.10LB038
Rev.04
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Page25of86
6. Troubleshooting&Support
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6.1. MobileUnitTroubleshooting
6.1.1. LowBattery
Theusershouldchargethebatterywhenthelowordepletedindicatorlightsturnorange.Alsocheckifthe
LEDlightcanbeswitchedonand,ifnot,chargethebattery.
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6.1.2. BatteryDisconnection
Contactcustomerserviceifthebatterybecomespartiallyorfullydisconnected.Ifyouropticalunitisfully
chargedbuttheLEDlightdoesnotturnon,orturnsonandoff,thismayindicateabatterydisconnection.
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6.1.3. OverheatingofInternalBoard
Ifyoufeelunusualheatwhileholdingthedevice,pleasediscontinueuseandcontactcustomerserviceas
soonaspossible.
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6.1.4. DefectiveLEDLight
IftheLEDlightwon'tturnon,makesurethat:
Theopticalunitisfullycharged.
ChargethedevicewiththeUSBcableprovidedwhenthebottomindicatorlightisorange,thedevicebattery
islowortheLEDlightwillnotturnon.Ifthecableisnotworkingandtheopticalunitisnotcharging,try
chargingtheunitwithanalternativeUSBcable.
IftheLEDlightstilldoesnotturnonaftercharging,contactcustomerservice.
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6.1.5. BurnedoutLEDLight
IftheLEDlightisburnedoutandprovidesnoorlowillumination,theusershouldchecktomakesureitis
switchedon.Ifthebatteryischarged,andtheLEDlightstilldoesnotturnonorprovideslowlight,contact
service.
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6.1.6. ChargeIndicatorLights
Uponsysteminitialization,theindicatorlightsflashandshouldblinkwhenthebatteryischarging.Ifthisdoes
notoccur,itmayindicatethattheLEDlighthasburntout.Inthiscase,contactcustomerservice.
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6.1.7. OpticalUnitCasing
Iftheopticalunitcasingiscrackedornotintact,leadingtoartifactsintheimageoralowresolutionimage,
contactcustomerservice.
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6.1.8. On/offSwitch
Iftheon/offswitchisstuck,contactcustomerservice.TheopticalunitisprogrammedtotimeouttheLED
lightafter30minutesofoperation.Ifthetimeoutfails,contactcustomerservice.
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6.1.9. USBConnectionPorts
IftheUSBconnectionportsarebroken,contactcustomerservicetoreplacetheopticalunit.
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6.1.10. Charger
Ifthedeviceisn’tchargingasnormal,theusershouldcontactcustomerservice.
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6.2. LensTroubleshooting
6.2.1. LensCracksorMisalignment
Ifacrackedormisalignedlensiscausingartifactsorlowresolutionimages,contactcustomerserviceto
replacethelens.
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