MobileODT EVA System - Mobile Device Troubleshooting; EVA Application Troubleshooting

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EVASystemUserManual
No.10LB038
Rev.04
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Page26of86
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6.2.2. DirtonLens
Ifdirtonthelenscausesartifactsorlowresolutionimages,theusershouldcleanthelens.Ifthesedoesnot
help,contactservicetoreplacethelens.
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6.3. MobileDeviceTroubleshooting
6.3.1. LowBattery
Ifthemobiledevicebatteryislow,whichmaycausethemobiledevicetoshutoffduringaprocedure,the
usershouldchargethemobiledeviceandnotcontinueuseuntilitissufficientlycharged.Themobiledevice
shouldbechargedbeforetheprocedureorwhilethedeviceisnotinuseasitcannotbeusedwhencharging.
Ifthemobiledeviceischargedandcontinuestoturnoff,theusershouldcontactcustomerservice.
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6.3.2. Overheating
Ifthemobiledeviceoverheats,refertotheSamsungJ530usermanualandfollowtheappropriate
instructions,andcontactcustomerserviceifneeded.
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6.3.3. InsufficientMemory
MakesurethereisenoughmemoryavailablebeforestartinganexamthroughtheEVAApplication,and
deleteunnecessaryfilesifyouneedtofreeupstoragespace.Tolearnhowtocheckavailablememory,refer
totheSamsungJ530UserManual.TheEVAApplicationwillwarnusersoflowmemoryandoffertoarchive
patientcasestotheOnlinePortal.
IftheuserdoesnotwanttosyncinformationwiththeEVAOnlinePortal,theusershouldtransferpatient
casestolocalizedstorageandthenmanuallydeletecasesfromtheEVAApplication.Ifthewarningpersists
whentherearefewornopatientcases,theusershouldcontactcustomerservice.
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6.3.4. CrackedMobileDeviceScreen
Ifthemobiledevicescreeniscrackedorhasbeencompromisedduetoafallorotherformofdamage,
contactcustomerservice.
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6.4. EVAApplicationTroubleshooting
6.4.1. UnresponsiveEVAApplication
IftheEVAApplicationfreezesandthemobiledeviceisnotoperational,theusershouldrestartthe
application,followedbyrestartingthemobiledevice,ifrequired.Iftheproblempersists,theusershould
checkthattheapplicationisupdated.IftheEVAApplicationisupdatedandstillunresponsive,contact
customerservice.
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6.4.2. UnwantedDeactivation
IfthemobiledeviceoperatingsystemclosestheEVAApplicationduetomemoryallocationandthedeviceis
notoperational,theusershouldrestarttheEVAApplication.Iftheproblempersists,thecontactcustomer
service.
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6.4.3. UnresponsiveCamera
IfimagescannotbetakenbytheEVAApplicationorstalledwithanunresponsivecamera,theusershould
makesurethatnootherappsarerunningonthemobiledevice.
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Doc ID: 4baaf484d7f5f01d2b8e5dc0fedc637256236abe