2.2. DAMAGE DURING SHIPMENT
When the device is received, check the packing container for any damage suffered.
If the packages are found to be damaged on delivery, accept them with reserve by signing the delivery note and
indicating that the “CONTENTS ARE ACCEPTED BUT THEY NEED TO BE CHECKED”.
If the contents are actually damaged, notify the shipping agent and request insurance compensation for damage
within five work days. The claim is to be made by the person who commissioned the shipping agent. I.e.:
if the goods are delivered “carriage forward”, the receiver shall notify the shipping agent
if the goods are shipped “carriage free” or “free delivered”, the consigner shall notify the shipping agent and file a
claim for damages. In this case, CEFLA s.c. shall be informed as soon as possible.
The damaged parts returned to CEFLA s.c. for replacement shall be placed inside the same damaged package.
Return to CEFLA s.c. shall be “carriage free” (at the expense of the consigner), while shipment back to the customer
shall be at the expense of CEFLA s.c. (carriage free).
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