Maintenance & Troubleshooting 7 - 3
Troubleshooting
RFID Reader
Table 7-1
Troubleshooting the RFID reader
Problem Cause Solution
RFID reader does not
turn on.
Lithium-ion battery
not charged.
Charge or replace the lithium-ion battery in the RFID reader.
Lithium-ion battery
not installed properly.
Ensure battery is installed properly. See
Installing the Main
Battery on page 1-4
.
System crash. Perform a warm boot. If the RFID reader still does not turn on,
perform a cold boot. See
Resetting the Mobile Computer on
page 1-9
.
Rechargeable
lithium-ion battery did
not charge.
Battery failed. Replace battery. If the RFID reader still does not operate, try a
warm boot, then a cold boot. See
Resetting the Mobile
Computer on page 1-9
.
RFID reader removed
from cradle while
battery was charging.
Insert RFID reader in cradle and begin charging. The lithium-ion
battery requires less than four hours to recharge fully.
Cannot see characters
on display.
RFID reader not
powered on.
Press the
Power
button.
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
RFID reader removed
from cradle or
unplugged from host
computer during
communication.
Replace the RFID reader in the cradle, or reattach the
Synchronization cable and re-transmit.
Incorrect cable
configuration.
See the System Administrator.
Communication
software was
incorrectly installed or
configured.
Perform setup. See
Chapter 2, Accessories
for details.
Ensure that Microsoft ActiveSync 4.1 or greater is installed on
the host computer.
No sound is audible. Volume setting is low
or turned off.
Unit may be a beeper only unit or incorrect Config Block is
programmed into device.
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